24/7 emergency service
Water damage restoration in Raleigh, NC
Burst pipes, appliance leaks, toilet overflows and flooded crawl spaces. Extraction and drying started within 60 minutes, 24/7. IICRC certified, insurance billed directly. Call (910) 606-6161.
Watch: 29 seconds
What happens when you call us about water damage
- 0:03 On site within 60 minutes, day or night.
- 0:07 Five steps with one point of contact, from the first call to the documentation.
- 0:12 Daily moisture readings until the structure is dry.
- 0:16 We bill your carrier directly. You pay your deductible.
Where the water came from
Common causes we handle
Water damage calls in Wake County come from a short list of failures. Pick yours for the page on it.
Burst and leaking pipes
Supply lines, PEX joints, winter freezes.
Supply lines and PEX joints inside walls. We open the cavity, dry the framing and document it before the wall is closed back up.
Learn more →Burst and leaking pipes
Supply lines, PEX joints, winter freezes.
Flooded crawl space
Standing water, wet insulation and joists under the house.
Toilet and tub overflow
Wax rings, flanges and second-floor baths into kitchens.
Appliance leaks
Dishwashers, washing machines, refrigerator lines.
Water heater failure
Utility closets and attic platforms.
Roof and window leaks
Storm intrusion. We dry the inside; we don't do roofing.
AC condensate overflow
Attic air handlers and clogged drain lines in summer.
Slab leak
Warm spots, high water bills, damp flooring on slab homes.
Scope and pricing
What a water damage job includes
- Moisture mapping with pin and pinless meters and a thermal camera
- Water extraction and removal of unsalvageable materials
- LGR dehumidifiers and air movers sized to the loss
- Antimicrobial treatment of affected framing and subfloor
- Daily moisture readings and photos, logged for your claim
- Xactimate estimate and direct billing to your carrier
- Specialty drying for ceilings and hardwood floors
What we don't do: plumbing repairs, roofing, carpet cleaning, duct cleaning and crawl space encapsulation. We tell you up front when something is outside our scope, and the drying never waits on it.
How pricing works
Inspection and moisture mapping are free. If it is an insurance loss, we write the estimate in Xactimate, the same software your adjuster uses, and bill the carrier directly; you pay your deductible and nothing else unless the carrier denies part of the scope, and we tell you that before we do the work.
For out-of-pocket jobs you get a written estimate before we start. Some written estimates on larger non-insurance jobs carry a fee that is credited back if you hire us.
Rebuild after drying is scoped and quoted separately from the mitigation work.
How it works
Five steps, one point of contact
Call and dispatch
You talk to the technician coming out. On site within 60 minutes, 24/7.
Inspect and map
Moisture meters and a thermal camera find every wet material, including inside walls and under floors. Photos start here. Hidden source? See leak detection.
Contain and extract
Standing water out, unsalvageable material removed, containment and air scrubbers up if the loss needs them. More on emergency water extraction.
Dry and monitor
LGR dehumidifiers and air movers sized to the loss. Daily readings until materials hit dry standard, usually 3 to 5 days. More on structural drying.
Document and rebuild
Drying logs, photos and the Xactimate estimate go to your adjuster, so any rebuild is scoped against the claim.
You get a call from the person driving, not an automated text.
Call (910) 606-6161Insurance
Does insurance cover this?
Short answer: sudden and accidental, usually yes. Slow and long-term, usually no.
Burst pipes, appliance failures, toilet overflows and firefighting water are the losses carriers expect to pay. Groundwater, a leak that ran for months, and neglected maintenance are the ones they push back on. We tell you which yours looks like at the inspection, before you file.
We write the estimate in Xactimate, keep daily drying logs and photos, meet the adjuster on site, and bill the carrier directly. How we handle insurance claims
What you do
1. Call us first so the drying starts.
2. Call your carrier and open a claim.
3. Send us the claim number and adjuster name.
We do the rest.
1. Document
We photograph and meter everything before anything moves, so the loss is on record.
2. Call us, then your carrier
Drying starts the same day. You open the claim; we send the estimate and logs.
3. We meet the adjuster
On site, with the Xactimate scope. Direct billing; you pay the deductible.
Recent work
Recent water damage jobs
Real water damage jobs in the Triangle, photographed by our crew.
Water Damage Restoration in Raleigh, NC: The Leak Hiding Behind a Shower Wall
Reviews
What Raleigh and Wake County homeowners say
29 Google reviews from Raleigh-Durham homeowners, 5.0 average.
60 minutes
Emergency response
5.0 ★
29 Google reviews
IICRC
Water and mold certified
Insured
Liability coverage on file
Veteran-owned
Family and locally owned since 2025
FAQ
Water damage questions
How long does it take to dry out a house?
Most residential water losses dry in 3 to 5 days once extraction and equipment are in place. We take moisture readings every day and pull equipment when the materials hit dry standard, not on a fixed schedule.
Do I have to move out?
Usually not. Containment, air scrubbers and equipment placement let most families stay home. Sewage losses and whole-floor losses are the exceptions, and we tell you on the inspection.
Can you fix the plumbing that caused it?
No. We stop the water, extract and dry, and document. The plumbing repair is a separate trade, and the drying should not wait on it. If the source is hidden, our leak detection finds where the water is coming from.
What does water damage restoration cost?
It depends on the water category, how many rooms are wet and what has to come out. Insurance covers most sudden losses and we bill the carrier directly. For out-of-pocket jobs we give a written estimate before work starts.
Will there be mold?
Not if the structure is dried inside 48 to 72 hours, which is why we come the same day. If materials were wet longer than that, we are IICRC certified in mold remediation and handle it under the same job.
Do you charge for the inspection?
No. Moisture mapping and a thermal scan are free. If you need a written estimate for a non-insurance job, we say up front whether there is a fee.
Still have a question?
Call or text and the owner answers. If it is an emergency, say so and we roll.
Call (910) 606-6161